Payment & Cancellation Policy

Massage therapy in Dundee, IL for stress relief and tension release during a professional relaxation session

We understand that life happens. If you need to make a change, just let us know as soon as you can—we’ll always do our best to accommodate you

Booking & Payment

To reserve your appointment, a valid card is required at the time of booking.
Full payment is collected at booking to secure your time.

Cancellations & Rescheduling

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.

  • Cancellations made 24+ hours in advance: no charge

  • Cancellations made less than 24 hours before your appointment: 50% of the service fee

  • No-shows: 100% of the service fee will be charged

Late Arrivals

If you arrive late, your session may be shortened to respect the next client’s time.
The full session fee will still apply.

Our Commitment to You

Your time is valuable, and so is ours. These policies allow us to provide the best experience for every client and keep our schedule running smoothly.

Thank you for your understanding.